Processing Times and Delivery

COVID19 Update
Due to the ongoing worldwide disruption caused by COVID19, you may experience some unavoidable shipping delays – please bear this in mind before ordering.

PROCESSING TIMES
We hand engrave each item to order, and processing times may vary according to workload, but in general we try to complete orders in 3-5 days. Christmas, Mother’s Day and Father’s Day are our busiest times of the year, and processing will inevitably take longer during these peak periods. Please contact us if you are worried about delivery times and we will advise you. We will always try to start work on your order as quickly as possible, and will contact you if there are any unforeseen reasons for a delay. If you need to alter any aspect of your order, please contact us as soon as possible, as once work has begun we cannot cancel or refund your order.

FREE SHIPPING TO ALL UK ADDRESSES

This applies to all orders being sent to a UK address – all shipped using Royal Mail Second Class.

UK SHIPPING TIMES
For orders being sent to a UK address, we use Second Class Royal Mail as standard (Free of Charge), which according to Royal Mail should arrive in 1-3 days, although they will not guarantee this. We offer the facility to upgrade to First Class Royal Mail which Royal Mail say should arrive the next day (again they will not guarantee this) – you will be offered this option at checkout.  Please contact us if you would like to upgrade to a next day special delivery service.

OVERSEAS SHIPPING TIMES
Shipping times to countries outside the UK can vary – we use Royal Mail International Tracked shipping which is a tracked service.  We will email you with the tracking number when we ship your parcel. In our experience we have found the following to be a rough estimate of overseas shipping times – however we cannot guarantee these as items may get held up in overseas customs, which is beyond our control. Royal Mail International Tracked service will not guarantee delivery overseas by a specific date.  We do not offer an expedited shipping service to overseas customers.

ESTIMATED OVERSEAS SHIPPING TIMES
Canada: 2-6 weeks
North America: 2-6 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-6 weeks
Asia Pacific: 2-6 weeks
Latin America and the Caribbean: 2-6 weeks
North Africa and the Middle East: 2-6 weeks
Sub-Saharan Africa: 2-6 weeks

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Cove Calligraphy Ltd. are not responsible for delays due to customs.