Terms and Conditions

Welcome to Cove Calligraphy Ltd. By browsing through our website, you are agreeing to the following terms and conditions, which together with our privacy policy clarify our relationship with you.

Your use of our Cove Calligraphy Ltd website is subject to the laws of England and Wales. The content of this Terms and Conditions page is subject to change without notice but we will always keep it within all relevant legislation.

TERMS OF SALE
Ordering with us is easy – just browse our store, add any items you wish to buy to your basket, add any personalisation details where necessary and checkout.

When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods. Full payment is required before your order can be dispatched.

We reserve the right to temporarily or permanently remove any item from our website at any time. In the unlikely event that you purchase an item that has been removed, due to a crossover in timing, we will refund you in full as soon as possible.

IMAGES
Please note that due to the nature of our products there may be variation between your item and the listing photograph i.e. grain of wood may be darker or lighter. As all our calligraphy is done by hand, the font will vary slightly from item to item, and this is to be expected with a personalised gift. We reserve the right to use images of your particular gift if we feel it is something that other customers may like. Please get in touch ASAP if you would prefer us not to use photographs of your item.

PERSONALISATION
Please take great care when typing your message for personalisation, as spelling or punctuation mistakes cannot be rectified once work has started on your order. We would suggest getting another person to check spelling etc for you, as we will not correct spelling mistakes or punctuation errors – we will engrave it exactly as you type it.

Our calligraphy font is designed by us and we reserve the right to adjust the size of letters, flourishes etc to fit on each particular item as we see fit at the time of engraving. If you would prefer a different style of font, please get in touch to discuss this.

CARE INSTRUCTIONS

Customers receiving our gifts through the post should take the necessary care when opening to prevent injury to themselves or others from the enclosed item – an example of this is (but is not limited to) glass that may have become broken in transit.   All our gifts should be treated with due care and attention when being used, carried or displayed, as we cannot accept responsibility or liability if a gift causes injury or damage to a person or property through improper use or sufficient care not being taken.  Please also be advised that any claims made against Cove Calligraphy Ltd can be brought only through a UK court system and administered/settled only by UK law.

Care instructions for specific products are included on the individual listings and customers should familiarise themselves with these before purchasing..

PRICES
Prices are as displayed on our website. We may be able to offer a discount on a bulk purchase, please get in touch to discuss this before ordering. We reserve the right to change our prices at any time. This would usually be due to an increase or decrease in the price we pay for the item from our supplier.

PAYMENT
When your order is placed through our website, you will be re-directed to either Worldpay or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.

RETURNS & EXCHANGES
Please note that personalised items are non-refundable and non-returnable, as they are supplied to order. Please contact us for any further advice on this matter.

However, there may be times when items arrive damaged due to problems in transit or delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, or a refund for the item. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours, we will replace or refund immediately. If the item is no longer in stock, we will refund you in full.

CANCELLATION POLICY
All orders are completed as quickly as possible, therefore it is important that you check your order carefully for spelling errors etc, as once work has started, we cannot offer a refund or cancellation. We would recommend asking someone else to check spelling, punctuation etc if you have any concerns. We will NOT correct spelling mistakes for you, we will engrave it exactly as you have typed it.

PROCESSING AND DELIVERY
We hand engrave each item to order, and processing times may vary according to workload, but in general we try to complete orders in 3-5 days.

Christmas, Mother’s Day and Father’s Day are our busiest times of the year, and processing will inevitably take longer during these peak periods. Please get in touch if you are worried about delivery times and we will advise you.

We will always try to start work on your order as quickly as possible, and will get in touch with you if there are any unforeseen reasons for a delay.

If you need to alter any aspect of your order, please contact us as soon as possible, as once work has begun, we cannot cancel or refund your order.

UK SHIPPING TIMES
For orders being sent to a UK address, we use Second Class Royal Mail as standard, which according to Royal Mail should arrive in 1-3 days, although they will not guarantee this. As delays can happen and can also be unforeseen, Cove Calligraphy Ltd can accept no liability for any delay or failure to deliver within the estimated time-scales. We offer the facility to upgrade to first Class Royal Mail, or alternatively Royal Mail Special Delivery Next Day by 1pm – these options are available by going to ???? on our website

OVERSEAS SHIPPING TIMES
Shipping to countries outside the UK can be unpredictable – we use Royal Mail International Standard shipping which is NOT a tracked service. If you wish to track your parcel you would need to upgrade to tracked shipping at checkout.

In our experience we have found the following to be a rough estimate of overseas shipping times – however we cannot guarantee these as items may get held up in overseas customs, which is beyond our control. Royal Mail will not guarantee delivery overseas by a specific date.

ESTIMATED OVERSEAS SHIPPING TIMES

Canada: 2-6 weeks

North America: 2-6 weeks

Europe: 1-3 weeks

Australia, New Zealand and Oceania: 2-6 weeks

Asia Pacific: 2-6 weeks

Latin America and the Caribbean: 2-6 weeks

North Africa and the Middle East: 2-6 weeks

Sub-Saharan Africa: 2-6 weeks

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Cove Calligraphy Ltd cannot be held responsible for delays due to customs.

COPYRIGHT, TRADEMARK & INTELLECTUAL PROPERTY
The content made available on this site – including but not limited to the site itself, its design, layout, text, photographs, videos, animations, illustrations and logo – are protected by copyright laws worldwide. All such rights are reserved. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of this content or copies of the content without prior consent from us.

COVE CALLIGRAPHY LTD.

Registered Office: 186b Lower Blandford Road, Broadstone, Dorset, BH18 8DP

Company Registered Number: 10501749